Custom Pet Illustration Mug Ceramic
> Delivery Time = Processing Time + Shipping Time
Processing Time
The estimated time frame is listed in the Specifications module on every product page. Most items are request 3-7 business days to handcraft.
Shipping Time
The estimated shipping time varies from the shipping method.
> Shipping Methods & Price
Please note that this time frame does not include processing time and not account for delays caused by service or weather disruptions if any. We will remind you of the estimated delivery date throughout checkout. After your order is placed, we will email you the expected delivery date and tracking as soon as it's available.
Standard Shipping
To US: 11-12 Business Day
To Other Countries: 15 Business Day
Expedited Shipping
8-9 Business Days
Urgent Shipping
5-6 Business Days
Super Urgent Shipping
3-5 Business Days
> Return
We sincerely want you to be happy with what you've ordered. If you are not totally satisfied with your items, please do not hesitate to contact our customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
> Sending Your Gifts Directly
Please feel free to order and send your gifts directly to the recipients through QuirkGrafts. We don't include invoices in our packages..
99-Day Return/Exchange Policy
QuirkGrafts.shop online shop sell based on our excellent designs and proven reliability. The policy begins from the date of delivered. Thus, the quality is guaranteed. We also have a QA team to test products you ordered are functioning correctly before they are packed and sent to you. It is therefore imperative that you have seen all products’ detailed descriptions on our website before placing your order. Make sure that the details regarding your order need to be correct. The policy begins from the date of delivered.
We Guarantee Product Quality
We guarantee that our personalized products are free of manufacturing errors and product defects. If there is a quality issue with your order, please get in touch with us (info@quirk-crafts.com) and return it in new condition for a remake/exchange or a full refund. Understandably, before shipping, you can get a 70% refund after deducting a series of production and processing costs. After shipping, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 99 days of delivery.
Defective/ Damaged Items Return/Exchange:
Please email us to begin the return. Clear photo/video evidence of the issue and the issue description are required.
A refund or an exchange of your purchase will be processed within 48 hours.
For the defective and damaged items, customers don't need to return the items and provide us the photos as a evidence.
For all other cases, Return Service Procedure:
1. For the items need to be returned to us, customers are responsible for return shipping cost.
2. Please send us your return request within 99 days of the delivery date.
3. Be sure to inform the reason for return in your email and indicate the details for replacement or a refund.
4. Use the Upload File button to provide images of damaged or defective products.
Return Shipping Cost
QuirkGraftswill provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a QuirkGraftsrepresentative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Return Processing Time
1.Please allow up to 2-3 weeks for your items to be received and processed.
2.Once the item is received at our warehouse, scanned into inventory, you will be refunded for the item back to your account you required.
Notes on Refunds
1.Your refund will be returned to the original payment method.
2. It may take 3-5 business days for your refund to appear in your payment account after it has been issued.
3. Shipping costs will not be refunded for returned items.
QuirkGrafts reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries, regarding cancellations or any of our other policies, please contact our Customer Service Representatives.
For further information, you can contact our Customer Services by email.
Business Hours: 9:00 am to 4:00 pm Monday to Friday (CST)
Product features:
Personalized customization, unlimited creativity 🎨✨: Support customized photos, give the mug a unique personalized style, so that every cup of tea or coffee is full of exclusive emotions! 💖
High-quality ceramics, safe and durable 🏺: Made of high-quality ceramic materials, high temperature resistant, not easy to crack, smooth and delicate surface, ensure that every sip of drink is healthy and safe. 🌿
High-definition printing, long-lasting color 🖼️: High-temperature baking process is used to ensure that the pattern is bright and clear, long-term use does not fade, and the beauty and uniqueness of the design are maintained for a long time. 🌟
Multiple sizes and styles 📏: Provide a variety of cup types and capacity options to meet the needs of different scenarios, whether it is at home, in the office or out, it can be easily competent! ✨
✨Design Disclaimer✨
Due to objective factors such as lighting, craftsmanship, display and personal understanding of color, the product images may have color differences from the actual products. There may be some color differences between the actual printed products and the electronic renderings. This is not a quality issue and the actual product shall prevail.
Comfortable grip, thoughtful design 🤲: The cup body is light, the handle design is ergonomic, comfortable to the touch, and the use experience is more pleasant. A cup of coffee in the morning is full of ritual from now on! ☕
Emotional expression, warmth with you 💕: Print photos of your loved ones, cute moments of your pets, or encouraging words on the cup, and you will feel like you are surrounded by warmth when you drink water from it every day. 🌈
Perfect gift choice 🎁: Whether it is a birthday, holiday, anniversary, or a gathering of friends or a company event, this customized mug is an ideal gift to express your thoughts and unique creativity. 🎉